Terms of Service

Effective date: 2026-06-14. These Terms govern your access to and use of aichat-studio (the "Service"). By using the Service you agree to these Terms.

1. Who we are

aichat-studio is operated by zmuleyu, a sole proprietor registered in the People's Republic of China (collectively, "we", "us", "our"). You can reach us at [email protected]; our registered postal address is available on request to the same address. See Contact for additional channels.

2. The Service

The Service is a character-card editor and AI-assisted enrichment / format conversion tool, accessible at /convert/. Use of AI features is metered in credits, prepaid through our payment processor.

3. Eligibility

You must be at least 13 years old, or the minimum age of digital consent in your jurisdiction (16 in much of the EU), whichever is higher. You may not use the Service if you are in, ordinarily resident in, or accessing the Service from a jurisdiction subject to comprehensive economic sanctions administered by the United States, the European Union, or the United Nations.

4. Your account

Authentication is delegated to WorkOS (see Sub-processors). You are responsible for the security of your sign-in credentials and for activity performed under your account. One account per natural person; do not share, sell, or transfer accounts.

5. Pricing and credits

• Credits are prepaid. Current pack prices are listed at /convert/pricing.
• AI enrichment debits credits via a hold-and-settle pattern: we place a hold at the start of a job and settle the actual cost on completion. Failed jobs release the hold.
• Credits do not expire while your account is active.
• We may change prices, in which case we give at least 14 days notice by email; the change takes effect for purchases made after the notice period.
• Refunds are governed by our Refund Policy.

6. Payment

Payments are processed by Armitage Labs OÜ (trading as Creem), an Estonian company acting as the Merchant of Record. Their terms of service and privacy policy at creem.io govern the payment transaction itself, in addition to these Terms. We do not store full card details; we receive payment metadata only.

7. Refunds

We offer a 14-day cooling-off period plus an unused-credits refund at any time. Once you trigger any AI enrichment or format-conversion call, the Service is treated as begun and the EU Directive 2011/83/EU Article 16(m) digital-content exception applies to the consumed portion. Full terms: Refund Policy.

8. Acceptable use

Use of the Service is subject to our Acceptable Use Policy. Briefly: SFW content only; zero tolerance for child sexual abuse material (CSAM); no impersonation of real individuals without consent; no harassment, fraud, or copyright infringement.

9. Your content

You retain ownership of the character cards and other content you create or upload ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Your Content solely as necessary to provide the Service to you. This licence ends when you delete Your Content or terminate your account, except where retention is required by law (e.g. tax records).

10. AI output disclaimer

AI-generated text is produced by third-party language models and is not warranted to be accurate, safe, non-infringing, or free of bias. You are responsible for reviewing AI output before relying on, sharing, or publishing it.

11. Termination

You may terminate by closing your account at any time. We may suspend or terminate your access for material breach of these Terms or our AUP, with notice where practical. On termination, the unused-credits refund window in our Refund Policy remains available for 14 days.

12. Warranty disclaimer

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.

13. Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability arising out of or in connection with the Service is capped at the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) USD 100. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities. This cap does not apply to: (i) our gross negligence or wilful misconduct; (ii) liability for death or personal injury caused by negligence; or (iii) any liability that cannot be limited or excluded by applicable law.

14. Indemnity

You will indemnify and hold us harmless from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising out of or related to (a) Your Content, (b) your use of the Service in violation of these Terms or the AUP, or (c) your infringement of any third party's rights.

15. Governing law and jurisdiction

These Terms are governed by the laws of the People's Republic of China, without reference to its conflict-of-laws principles. Disputes shall be brought exclusively in the courts of the People's Republic of China having jurisdiction over the registered place of business set out in §1.

Reservation of mandatory consumer rights. Nothing in these Terms limits any right that a consumer cannot waive under applicable mandatory law, including: rights under EU Directive 2011/83/EU (Consumer Rights) and EU GDPR (Regulation 2016/679); rights under the UK Consumer Rights Act 2015 and the UK GDPR; rights under the California Consumer Privacy Act of 2018 as amended by the CPRA; and rights under any other applicable local consumer protection statute. Where any provision of these Terms conflicts with such mandatory rights, the mandatory right prevails.

16. Changes to these Terms

We may update these Terms from time to time. For material changes we give at least 14 days notice by email to the address on file; continued use of the Service after the effective date constitutes acceptance.

17. Contact

Questions or notices under these Terms: [email protected]. For data-protection-specific requests, see our Privacy Policy.