Contact

One address handles every channel below; please add the indicated subject prefix so we can route quickly.

1. Support

General product questions, billing issues, account access: [email protected].

• General questions — response target 5 business days.
• Billing issues (refunds, charge disputes, missing credits) — response target 2 business days.

2. Legal notices

Process service, contract correspondence, DPA requests, regulatory notices: [email protected] with subject prefix Legal:.

For physical service of process, request the registered postal address by emailing [email protected] with subject prefix Legal:; we respond within 5 business days.

3. Data protection (DSAR, deletion, correction)

Exercising your GDPR / UK GDPR / CCPA rights: [email protected] with subject prefix DSAR:. We respond within 30 days as required by GDPR Article 12, with extensions notified within that window where the request is complex. Details: Privacy Policy §7-§8.

4. Security disclosures

Vulnerability reports: [email protected] with subject prefix Security:. We follow coordinated disclosure with a 90-day default before public discussion, adjustable by agreement based on severity and patch availability. We do not currently run a bug-bounty programme.

5. Press and business

Same address, please indicate the purpose in the subject. We respond when capacity allows; expect 5-10 business days.